Customer Support Policy

1:  All respected customers can contact us via following support channels:

-        Email Support: You can Email to our support team at “Support@thehya.com “ for any assistance.

-        Whatsapp Support: Customers can send us whatsapp message at “+92 3081199595“ for any inquiry or complaints.

-        Call Support: All Customers can make a call to our support team in given working hours at “+92 3081199595“.

2: Business Hours:

Our Support team will available for customers inquiries during the following business hours:

• -        Monday-Friday (9 am to 6pm)
• -        Saturday & Sunday (12 pm to 5 pm)

3: Technical Support:

If any customer face any difficulty according to the technical side, account login/ signup, payment processing errors, troubleshooting website, guidance on product specifications, usage of product, payment errors. Our support team will be available for our customer’s assistance.

4: Privacy:

All customer inquiries and personal information shared with our support team are treated with the utmost confidentiality and privacy in accordance with our Privacy Policy.

5: Feed Back and Improvement:

Your feedback is important to us, we value our customer feedback and use it to continuously improve our support services and overall customer experience. Customers are encouraged to provide feedback via given email or by website feedback form submission.