Seller Policies

The HYA Seller policies are made for ease of seller. Our Seller policies ensures Transparency, Quality, Compliance, Fostering Trust and Satisfaction for both Seller and Buyer.

Fulfill By The HYA: To ensure the product availability, quality, we therefore provide this facility. Seller should sent the product to our warehouse, we then deliver the product to the customer by our own.

Product Listing: Sellers must accurately describe their products, including details such as size, color, material, and condition. Misleading or false product information is not allowed.

Quality Assurance: Sellers are responsible for ensuring the quality and authenticity of their products. Counterfeit or fake items are strictly prohibited. For this purpose Seller should send the products to our warehouse.

Shipping and Delivery: Shipments are completely fulfilled by The HYA, Delivery charges vary according to the product and City in Pakistan.

Return and Refund Policy: Clear return and refund policies should be provided to buyers, specifying conditions under which returns are accepted and how refunds are processed.

Customer Service Standards: Sellers are expected to respond to customer inquiries and concerns in a timely and professional manner. Providing excellent customer service is essential for maintaining a positive reputation.

Payment and Fees: Sellers should be aware of any applicable fees or commissions charged by the marketplace for listing and selling products. Payment processing should be secure and transparent.

Compliance with Laws and Regulations: Sellers must comply with all relevant laws and regulations governing e-commerce and consumer protection in Pakistan.

Prohibited Items: Certain items may be prohibited from sale on the platform, such as weapons, drugs, counterfeit goods, or items that infringe upon intellectual property rights.

Seller Verification: Sellers may be required to undergo a verification process to confirm their identity and legitimacy. This helps ensure trust and transparency within the marketplace.

Feedback and Reviews: Buyers should be encouraged to leave feedback and reviews for their purchases. Constructive feedback helps sellers improve their products and services.

These policies aim to create a fair and secure environment for both sellers and buyers on your online marketplace in Pakistan. Adjustments can be made as needed based on specific marketplace requirements and local regulations.